:root{--bg: #f0f2f5;--panel: #ffffff;--border: #e2e6ea;--primary: #075e54;--primary-2: #128c7e;--accent: #25d366;--text: #1f2933;--muted: #6b7683;--danger: #c0392b;--bubble-in: #ffffff;--bubble-out: #d9fdd3}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;background:var(--bg);color:var(--text);font-size:14px}button{cursor:pointer;font:inherit;border:none;border-radius:6px;padding:8px 12px;background:var(--primary-2);color:#fff;transition:filter .15s}button:hover{filter:brightness(1.07)}button:disabled{opacity:.5;cursor:not-allowed}button.secondary{background:#e9edef;color:var(--text)}button.ghost{background:transparent;color:var(--primary-2);padding:4px 8px}button.danger{background:var(--danger)}input,select,textarea{font:inherit;padding:8px 10px;border:1px solid var(--border);border-radius:6px;background:#fff;color:var(--text);width:100%}a{color:var(--primary-2)}.app{display:flex;flex-direction:column;height:100%}.topbar{display:flex;align-items:center;gap:16px;background:var(--primary);color:#fff;padding:10px 18px}.topbar .brand{font-weight:700;letter-spacing:.3px}.topbar nav{display:flex;gap:6px;margin-left:10px}.topbar nav a{color:#d6eee9;text-decoration:none;padding:6px 10px;border-radius:6px}.topbar nav a.active,.topbar nav a:hover{background:#ffffff26;color:#fff}.topbar .spacer{flex:1}.topbar .who{display:flex;flex-direction:column;align-items:flex-end;line-height:1.2}.badge{display:inline-block;font-size:11px;padding:1px 7px;border-radius:10px;background:#e9edef;color:var(--muted)}.badge.role-admin{background:#ffe8cc;color:#b25b00}.badge.role-atendente{background:#d6eaff;color:#10559a}.content{flex:1;min-height:0}.inbox{display:grid;grid-template-columns:340px 1fr;height:100%;min-height:0;overflow:hidden}.conv-list{background:var(--panel);border-right:1px solid var(--border);display:flex;flex-direction:column;min-height:0;overflow:hidden}.conv-list .filters{display:flex;gap:6px;padding:10px;border-bottom:1px solid var(--border);position:sticky;top:0;background:var(--panel);z-index:1}.conv-items-scroll{flex:1;min-height:0;overflow-y:auto}.conv-item{display:flex;flex-direction:column;gap:3px;padding:10px 12px;border-bottom:1px solid var(--border);cursor:pointer}.conv-item:hover{background:#f5f6f6}.conv-item.active{background:#e7f3ef}.conv-item .row{display:flex;justify-content:space-between;align-items:center;gap:8px}.conv-item .title{font-weight:600}.conv-item .preview{color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-item .meta{display:flex;gap:6px;align-items:center;flex-wrap:wrap}.unread{background:var(--accent);color:#063;border-radius:10px;padding:0 7px;font-size:11px;font-weight:700}.conv-item{border-left:4px solid transparent}.conv-item.unread-item{border-left-color:var(--accent);background:#f2fbf5}.conv-item.needs-reply{border-left-color:#f0ad4e}.conv-item .title.strong{font-weight:800}.pill{font-size:10.5px;padding:1px 8px;border-radius:10px;font-weight:700;white-space:nowrap}.pill-wait{background:#fff3cd;color:#8a6d00}.pill-done{background:#e7f3ef;color:#1a7a1a}.badge.lock-livre{background:#d8f5d3;color:#1a7a1a}.badge.lock-assumido{background:#ffe8cc;color:#b25b00}.badge.lock-encerrado{background:#e6e9ec;color:#5b6b7b}.badge.who-tag{background:#e3d9ff;color:#5b3ba8}.chat{display:flex;flex-direction:column;height:100%;min-height:0;overflow:hidden;background:#efeae2}.chat .empty{margin:auto;color:var(--muted)}.chat-header{background:var(--panel);border-bottom:1px solid var(--border);padding:10px 16px;display:flex;align-items:center;gap:12px}.chat-header .info{display:flex;flex-direction:column;line-height:1.25}.chat-header .actions{margin-left:auto;display:flex;gap:6px;flex-wrap:wrap}.admin-line{font-size:12px;color:var(--muted);background:#fff7e6;border:1px dashed #f0c36d;padding:2px 8px;border-radius:6px}.messages{flex:1;min-height:0;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:8px}.msg{max-width:65%;padding:7px 10px;border-radius:8px;box-shadow:0 1px .5px #0000001a;white-space:pre-wrap;word-wrap:break-word}.msg.inbound{align-self:flex-start;background:var(--bubble-in)}.msg.outbound{align-self:flex-end;background:var(--bubble-out)}.msg .msg-meta{display:block;font-size:10.5px;color:var(--muted);margin-top:3px;text-align:right}.msg .sender{font-size:11.5px;font-weight:700;color:var(--primary-2)}.msg .sender.ext{color:#8a6d00}.composer{display:flex;gap:8px;padding:10px;background:var(--panel);border-top:1px solid var(--border)}.composer textarea{resize:none;height:42px}.page{padding:20px;max-width:1100px;margin:0 auto;overflow-y:auto;height:100%}.card{background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:16px;margin-bottom:16px}.card h3{margin-top:0}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:8px 10px;border-bottom:1px solid var(--border)}.status{font-size:12px;font-weight:700;padding:2px 8px;border-radius:10px}.status.connected{background:#d8f5d3;color:#1a7a1a}.status.qr{background:#fff3cd;color:#8a6d00}.status.connecting{background:#dbeafe;color:#1e5fbf}.status.disconnected{background:#eceff1;color:#607d8b}.status.error{background:#ffdede;color:var(--danger)}.form-row{display:flex;gap:10px;align-items:flex-end;flex-wrap:wrap;margin-bottom:10px}.form-row .field{display:flex;flex-direction:column;gap:4px}.field label{font-size:12px;color:var(--muted)}.login-wrap{display:flex;height:100%;align-items:center;justify-content:center}.login-card{background:var(--panel);border-radius:12px;padding:28px;width:360px;box-shadow:0 10px 30px #00000014}.login-card h2{margin-top:0;color:var(--primary)}.login-card .field{margin-bottom:12px}.hint{font-size:12px;color:var(--muted);margin-top:12px;line-height:1.5}.error{color:var(--danger);font-size:13px;margin:6px 0}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;display:flex;align-items:center;justify-content:center;z-index:50}.modal{background:#fff;border-radius:10px;padding:20px;width:380px;text-align:center}.modal img{width:260px;height:260px;object-fit:contain;border:1px solid var(--border)}.attachment{margin-top:4px}.attachment img{max-width:220px;border-radius:6px;display:block}.muted{color:var(--muted)}.small{font-size:12px}.policy-details{margin-top:6px}.policy-details summary{cursor:pointer;color:var(--primary-2);font-size:12px}.policy-grid{display:grid;grid-template-columns:repeat(2,minmax(92px,1fr));gap:6px;margin-top:6px;min-width:240px}.policy-grid label{display:flex;flex-direction:column;gap:2px;color:var(--muted);font-size:11px}.policy-grid input,.policy-grid select{min-width:0;padding:5px 6px;font-size:12px}.alert-down{background:#fff3cd;border:1px solid #f0c36d;color:#7a5b00;padding:10px 14px;border-radius:8px;margin-bottom:14px;font-size:13px;line-height:1.5}.toast{position:fixed;top:16px;right:16px;background:#1a7a1a;color:#fff;padding:12px 18px;border-radius:8px;box-shadow:0 6px 20px #00000038;z-index:100;font-weight:600;animation:toast-in .2s ease}@keyframes toast-in{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}